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Delivery charges

 

There are no additional delivery charges for delivering in the UK. These are incorporated in the price of the art as displayed on the site.
If you would like a piece to be delivered outside of the UK we would be happy to supply details of costs.

 

 

Delivery time

 

Delivery time will vary from one artwork to the next, but in most cases will be between 3-5 weeks. Work is sourced from all over the world and may take longer to arrive with us in the UK, depending on the country of origin and delays in transit. We allow time for a strict quality control check when the work arrives with us in the UK to ensure each item is in perfect condition. Many of the pieces are framed in the UK. This may take an additional 1-2 weeks. If you would like your artwork delivering on a specific day, please let us know so we can arrange this with the courier. If you do have specific requirements about timing, please make us aware and we will do our best to accommodate them.

 

 

Receiving your artwork

 

We ensure every piece of art is packaged securely on arrival into the UK and thoroughly check each piece to make sure the artwork is in perfect condition. From our gallery to your delivery address we use professional couriers with experience in handling fragile goods. Although it is highly unlikely that you will receive a damaged item, please do make sure you check each package carefully and if you suspect any damages we advise you to accept the delivery, but mark the delivery form as ‘damaged goods’. We can then arrange to collect the item as a return.

 

 

Framed work

 

Unless stated our artworks are not framed. Due to ongoing work with a highly skilled and experienced framing company, we can provide a competitively priced framing service and arrange for your artwork to arrive framed should you wish. If you would like a quote for framing a particular piece do contact us. If you have ordered framed work, this will be Perspex and not glass, unless specified.

Certificate of authentication

 

If you are collecting artwork, or may wish to sell artwork in future,
it is extremely important to ensure the piece you are buying is authentic and that you have clear evidence of provenance. With every piece of work we sell, we provide a unique certificate of authenticity, with details of the artist, title, date of creation, size and medium. This is signed by the artist and is sealed with an official Explorer’s Fine Art embossed stamp.

 

 

Refund policy

 

To cancel your order please contact us as soon as possible. In order for us to refund your payment you must contact us within seven days of receiving artwork. If you have already received the artwork we will organise for this to be collected.

 

If you have received a damaged item, you must retain as much of the original packaging as possible, in order for our courier to collect the package and return it to us. If for any reason you do not have the original packaging, please let us know before we arrange for collection. If you wish to return a piece of art please contact us for more information.

 

 

Company contact details

 

Gallery Director: Rebecca Sparham-Simpson
rebecca@explorersfineart.com
0207 164 6498

 

Explorer's Fine Art Gallery
10 Beaumont Avenue
Nottingham
NG18 3LF

 

Registered company number:  10262575

 

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